General Terms & Conditions of Purchase

These terms and conditions are to be read in conjunction with the specific instructions provided with each of the products supplied by Bug Central. 

Please ensure you read and understand these terms and conditions as well as any specific requirements and suitability of each of the products to be purchased.

General Terms and Conditions

• Biological control, or the use of introduced natural enemies (‘beneficials’) such as those provided by Bug Central are an effective control agent for a wide range of pests.  However, correct identification of the target pest is required for proper control to occur.  It is the responsibility of the purchaser to ensure correct identification has been made.
• Incorrect handling of the beneficials can result in poor control.  Information on the correct handling is available in the product information available for each beneficial insect.
• Beneficial insects supplied by Bug Central may be killed by pesticides (including some fungicides) commonly in use.  It is the customer’s responsibility to ensure that there are no chemical residues within the release area, and that no chemicals are used within the release area after release. Failure in survival of beneficials as a result of any prior or subsequent chemical exposure is the customer’s responsibility.
• Additional general information on Integrated Pest Management and Biological Control is provided on the Bug Central website, including the use of chemicals in combination with beneficial insects.
• Any failure in control that is a result of incorrect handling by the customer of the beneficials, or incorrect identification of the target pest is the responsibility of the customer.
• Any failure in control that is a result of poor condition of the beneficials upon receipt by the customer will be remedied by Bug Central.  Such condition must be reported to Bug Central within 2 days of receipt of the product. Any liability is limited to re-supply of the beneficials only.

Delivery Process

Orders for beneficial insects are processed within 2 days of receipt, and customers are advised on expected delviery time by email.  If customers do not receive goods within 2 business days of expected delivery date, they should contact Bug Central so orders can be tracked and delivery completed.

Privacy of Information

A range of information is collected when ordering products from Bug Central.  Your name, address and daytime contact number are required for delivery of your purchase.  Bug Central utilises both courier services as well as the Australia Post “Express Post” service which requires that this information is provided on parcels.  This information is provided to our suppliers on a template ready for printing, and is not generated in a database at the suppliers end.  Information is not passed to any other company or person for any purpose other than delivery of your purchased products.

Email addresses are collected by Bug Central as a means of alerting the customer to any delays in orders or other matters relating to your purchase.  Bug Central may send product updates and information to customers from time to time.